Shipping & returns

Every patch is embroidered after the order is placed. That single fact decides everything below.

Last updated: 2026-09-05

How orders ship

Made to order: Nothing is warehoused. Each patch is stitched after the order is placed, which is why there is no stock for a return to go back into and no shelf to pull a replacement from.
Processing time: Most orders are embroidered and handed to the carrier within 2–7 business days. A design being stitched for the first time is digitized before its first run, which can add a few days to the earliest orders in a round.
Delivery: Once shipped, delivery typically takes 3–7 business days depending on the destination. Carrier estimates are estimates — Flub Club offers no guaranteed delivery date and no rush tier.
Domestic only: Flub Club ships within the United States only, and does not offer international shipping at this time.
Address accuracy: You are responsible for a complete and accurate shipping address. A package returned, rejected, or undeliverable because of an address error may incur a re-shipment charge.
Carrier issues: If a package is delayed, lost, or arrives damaged, write to hello@theflubclub.com with the order number and Flub Club will open a carrier claim.

Change of mind: Because every item is made to order, Flub Club cannot accept a return for a change of mind, for a size chosen in error, or for a patch that has already been applied to a garment. There is no restocking on a made-to-order run.
Damaged, incorrect, or defective: Write to hello@theflubclub.com within 30 days of delivery with the order number, a description of the problem, and photos of the item and its packaging. Flub Club will make it right.
Replacement or refund: A round runs two weeks, and there is no second printing. So if the round is still open, a damaged or incorrect item is replaced. If the round has closed there is nothing to stitch a replacement from, and the order is refunded in full instead.
Refunds: Approved refunds are issued to the original payment method. The card issuer's own processing typically adds 3–7 business days after approval.
Cancellations: An order can be cancelled before it goes into production. Once stitching has begun it cannot be cancelled, because the item is being made for that order and no other.
Disputes: If something is wrong with an order, write to hello@theflubclub.com before opening a payment dispute. Flub Club would rather fix it directly.

For anything about shipping, delivery, or a return, write to hello@theflubclub.com and include the order number.